If you have multiple accounts that use the same email address, you will need to choose from several usernames.

To find your username and reset your password :

  1. Go to the Forgotten Password or Username page.
  2. Enter your account email address, but leave the username field blank!
  3. Click on Send.
  4. Check your inbox. You will receive an email with a list of usernames associated with your account email address.
  5. Click on a username in the email. This will take you to the Forgotten Password page where your username is listed. Be sure to leave the email address field blank!
  6. Click on Send.
  7. Check your inbox to see if you have received the password reset email.